Written by Pamela Weaver
SHOW US THE MONEY
We South Africans might like to think we have a monopoly on government inefficiency, but the reality is we’re not alone: when it comes to IT investment, it’s fair to say that most governments offer a track record that’s less than stellar. Costly failures litter the global government landscape, legacies, largely, of inefficient and ineffective processes and thinking.
All taxpayers see is money down the drain, often querying the usefulness of technology when there are so many apparently more pressing itches in dire need of a scratch – from housing to education, healthcare to crime, it’s hard for citizens to appreciate the value of a new ERP system, particularly if that system is so badly planned that it’s out of date before it goes live, or so inefficiently implemented that it runs over budget three- or four-fold.
In recent times, Durban’s Ethekwini Council’s 2010 Web site, intended to showcase the city’s 2010 developments, has attracted controversy and public ire thanks to its seemingly excessive R6.5 million price tag.
Written by Pamela Weaver
THE CRITICAL ELEMENTS
EVERYTHING’S CONNECTED
Around the world, government structures have tended towards the hierarchical when it comes to developing frameworks for service delivery and policy development and implementation.
Written by Pamela Weaver
THE CRITICAL ELEMENTS
THE REGULATION GAME
The relationship between government and business has, for a long time, been symbiotic.
Written by Pamela Weaver
THE CRITICAL ELEMENTS
LOOK, LISTEN, LEARN
Travel the world and you’ll find that citizen frustration with government processes is up there with death and taxes in the inevitability stakes.
Written by Rodney Weiderman and Pamela Weaver
EFFECTIVE PRACTICE
NEW BROOMS TO SWEEP CLEAN?
When President Jacob Zuma announced his cabinet, he said the first priority of the new administration would be to make it work: “Our priority is to make it start working...to make it gel.”
Written by Rodney Wiedemann and Pamela Weaver
EFFECTIVE PRACTICE
STARK REALITY IMPEDES PROGRESS
While e-government has been a buzzword in public administration and IT circles for some time, it has really come to the fore following last year’s US presidential campaign run by Barack Obama and the Democratic Party.
Written by Administrator
Page 1 of 7
Greg Hatfield speaks up for voice in converged communications.
Edwin Thompson feels the need for flexibility and
Pierre Marais on data centre infrastructure.
Jayesh Ranchod and Merlin Naicker explain
Botha Lebepe gets to grips with mobile marketing.
Leonard Cremer and Norman Parkin consider
Cindy van Wyk believes customer retention is 
Brendan van Staaden highlights the shift in