Thursday, June 20, 2013

Converging communications 2009

Next generation services

Chris-Lazarus
Vodacom Business’ public sector unit offers converged communication solutions to government, enabling it to fast-track service delivery.

 

Africa's leading value-added services aggregator

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By providing its customers with a complete one-stop-shop for all their mobile integration requirements, Integrat is fast becoming Africa’s leading value-added services integrator.
   

MTN business moves to IP PBX

cc09mtn1 With the introduction of its Managed PBX solution, MTN Business took the decision to make the first deployment of its new software offering an in-house one. This not only allowed the company to gain valuable experience in the design, configuration and implementation of the solution, but has also demonstrated the advantages which its clients can look forward to by opting for a managed software PBX to replace obsolete hardware.

 

Internet Solutions goes mobile

Justin-Spratt
On the back of an excellent reputation for innovation in the Internet connectivity market, Internet Solutions is turning its attention to new areas of opportunity in the mobile market, and is poised to deliver low-cost, high quality mobile voice to its customers.

   

360-degree communication services

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With its expanding footprint impressively evident across Africa, MTN Business is uniquely positioned to support and grow business and government communications as the country gears itself for 2010 and beyond.
 

DSTV chooses Siemens Media Solutions as a strategic provider

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The quest for real-time, Transactional Content Communication with the media.

   

The converged service provider of choice for SMEs

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MWEB Business is constantly adding new products to its bustling ICT portfolio, helping it to stay on the cutting edge of cost-effective, sophisticated converged technology that is easy to adopt and delivers a swift return on investment.
 

Enabling South Africa’s X factor: Telkom connects IEC during 2009 elections

 

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For the 2009 general elections, Telkom again provided the telecommunications infrastructure for the Independent Electoral Commission’s National Results Centre in Pretoria and all its satellite offices across SA . While there were many challenges, teamwork made it happen.
   

A fundamental shift in customer service provision in the contact centre

 THOUGHT LEADERSHIP

Brendan-van-Staaden
Brendan van Staaden
Group CEO: Interactive Technologies
 

Using the right solution to build a proactive service environment

 


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ATIO ’s Customer Interaction Centre solution provided the tools necessary for Vox Telecom’s service centre to further up its already impressive service game.
   

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Contents

In depth

The convergence landscape
Telecommunications
Networking
Mobile
Wireless
Cloud Computing and virtualization
ISPS and VANs
Contact centres


Special features


Web 2.0
Security

 

Case studies

Driving the adoption of convergence
South Africa's first converged telecoms network provider
Consumers take charge of convergence; Business gains the benefit
MTN Business moves to ip PBX
Telkom makes it services play with CyberNest launch
Enabling South Africa’s X factor: Telkom connects IEC during 2009 elections 
Acsa soars to record heights with help of new it technologies
Doing the country proud
DSTV chooses Siemens Media Solutions as a strategic provider

Company profiles


Internet Solutions goes mobile
Next generation services
Unlocking the local gateway
Africa's leading velue-added services aggregator
360-degree communication services

The converged service provider of choice for SMEs
Using the right solution to build a proactive service environment